Frequently Asked Questions
Is there a maximum distance that these lamps travel?
These lamps connect across the whole world! All you need is an internet connection and you can connect these lamps.
What if I have trouble setting up the lamp?
Don’t worry! We provide a comprehensive manual as well as an online guide that you can use for the setup. If you still find it a challenge, feel free to contact our support team at email@example.com
How many lamps can be connected together?
You can connect as many lamps to your group as you would like, there is no limit to the number of lamps on one group. We have entire families that are spread around the world using these lamps.
Do I need to have power adapters for different countries?
No you don’t! Our lamps all connect via USB. So all you need is a unique power adapter with a USB port and you’ll be set with these lamps.
Will this lamp work at my college or school?
College or school networks can be a bit tricky, and may require some additional setup which we can help with. We would advise for you to check with your school to see whether they allow such devices to connect to the WiFi.
Is there international shipping?
Yes! Please enter your address on the checkout page to know the postage price for your chosen destination.
Can the friendship lamp be used overseas?
Absolutely! Our Friendship Lamps are one of the simplest and best ways of letting your family members, friends or partner in any overseas location, know that they are on your mind, and vice-versa.
Is the friendship lamp difficult to operate?
Not at all! Our Friendship Lamps have been designed after a significant amount of research and development. They are extremely user-friendly and all you have to do is plug in the USB, locate your Wi-Fi network and use your group ID to get going.
Once you have completed this basic setup, all it takes is the touch of a button to start using your lamp. Even if you change the location of the device or switch it off, that isn’t the point of concern at all. The friendship lamp has inbuilt memory and will remember the last used Wi-Fi access point.
Every order includes a detailed guide with instructions on how to use the functions as well as change your color. We are always here to help you with any technical support you need. Feel free to e-mail us at firstname.lastname@example.org.
Is there warranty offered?
Yes. We are confident of the quality of the products we offer, and all our lamps are covered with a 12-month manufacturer warranty. If your lamp doesn’t work as intended or stops functioning, we will organize for a repair/replacement at no added cost.
When can I expect to receive my friendship lamp?
We engage the services of fast couriers and attempt to get the lamps to you as soon as possible.
- USA delivery should be within 2-5 business days
- International delivery should be between 3-10 business days
Please review our product page for up to date shipping information.
Who are friendship lamps designed for?
A friendship lamp is ideal for anyone looking for a unique way to keep in touch with their loved ones. Whether you have family members spread across the globe or a long-distance lover, our friendship lamps are made just for you. In fact, it’s a great piece to place at your office and connect with your family and friends at any time of the day. Regardless of your location or theirs, a friendship lamp is the best way to send your love across the miles.